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Target Distributing Questions

Questions And Answers

Does Target Distributing offer technical support?

We do!  Our Tech Support Staff is another of Target’s value-added services and are available for both pre-sale configuration assistance as well as post-sale installation help. We have the knowledge and product lines to help our resellers win jobs and increase profitability. Learn more about Target Distributing Technical Support here.

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How can I place an order?

Orders may be placed via phone, fax, E-mail or on our web site. In most cases, orders placed by 4:30 PM East Coast Time are shipped the same day. 
Target is an authorized GSA contractor for many product lines. Call for information regarding government, educational and institutional sales. Some orders may be subject to a processing fee. Consult your salesperson for details.

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Is there a minimum order requirement?

Yes, our minimum shippable order is $50.00.

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Do you take special orders?

Yes we do, but please note that special orders are non-cancellable and require a 20% deposit.


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What is Target Distributing's shipping policy?

We utilize UPS, Federal Express, direct courier and common carrier. Your requests for special handling such as Next Day Red, Second Day Blue, etc. are gladly accepted. Target is not responsible for any damages incurred from the performance of these carriers. All fuel surcharges will be passed on to our customers as they are imposed by the carrier on all shipments alike. Plasma, LCD and projection TVs must be shipped via common carrier.

Shipments are freight collect.
Germantown, Maryland. Residential-based businesses are subject to carriers’ residential rates. All freight charges are subject to carrier’s dimension/oversize/weight regulations. Shipping charges are non-refundable. Customer is responsible for all freight charges for delivery on shipments that are not accepted or refused. Refused shipments will be charged a 15% restocking fee. All claims for shortages or mis-shipments must be made within 7 days of receipt and will be audited before settlement.

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What are the payment options?

All orders are shipped COD Certified Funds, which include Bank Check, Cashier’s Check or Money order, unless you have previously been approved for Company Check, COD or Net Terms. UPS no longer accepts Cash or Certified Check. You hereby authorize that all returned checks and all past due invoices will be made good via your on-file credit card information. Visa, MasterCard, Discover and American Express are accepted. Credit card orders will only be accepted from individuals who are authorized by the cardholder, in writing to Target Distributing, to place such orders. Credit card payment on past due invoices will be assessed a charge of 3%. Payment by check is an automatic authorization to Target to ACH (Automated Clearing House) your check.

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What are the terms?

Accounts may be established as either Company Check, COD or Net Terms. A Target “Profile Sheet” must be completed and approved to allow Company Check COD. A Target “Full Credit Application” must be completed and approved to allow Net 30 Day payment terms. No shipments will be made to any past due accounts. If a delinquent account is sent to collection, the customer will be responsible for all collection charges and associated legal fees. All open Net Accounts hereby agree that any and all past due amounts may be collected via the account holder’s on-file credit card and a 3% service charge will be assessed and agreed to by the account holder to offset the loss of cash discount per the original terms.

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How do I file a claim if there is an issue with my shipment?

All claims for damage or loss are to be made through the freight carrier. If your package arrives with exterior damage or signs of tampering, notify the carrier while on site. (Note: You must retain all boxes, packaging, instructions, etc.)

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What are your return policies?

As a Wholesale Distributor, Target is bound by the return policies of the various manufacturers we represent. Call for specific policies. Returned non-defective merchandise is subject to a 15% re-stocking charge. All returns are for credit only.
Plasma, LCD and projection TVs are not returnable for any reason.

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What do I do if I receive defective merchandise?

Telecom, Datacom & Security Division
Most merchandise purchased from Target Distributing’s Telecom and/or Security Division(s) that is initially defective within 30 days of invoice may be eligible for replacement. Other products are handled as required by the manufacturer. This may include returning it directly to the manufacturer for repair or replacement. Defects that occur after 30 days from invoice date are covered by the manufacturer’s limited warranty only.
Audio/Video Division
All hardware that is defective, either initially or within Warranty, is handled directly with the manufacturer in accordance with their limited warranty policies, and not through Target Distributing. 
Products That Have Been Abused Will Not Be Accepted By Target Distributing For Credit or Replacement
In some cases, the manufacturer’s warranty guidelines may supersede any Target Distributing Policies.

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What are the Return authorization (RA) and conditions?

No product will be accepted for return to Target Distributing without an “RA” number and “RA” form signed by the customer. Merchandise returned without a signed “RA” form will remain the property of the customer and will not be accepted or credited against their open account. 
The disposition of all “RA” numbers is conditional until inspected and accepted by Target. All returns must be shipped freight prepaid and double boxed with the “RA” number displayed prominently on the outside of the shipping carton along with the number of cartons shipped (ex. 1 of 4, 2 of 4, etc.). All returns must be complete with original boxing, parts, adapters, accessories, instructions and warranty cards. “RA” Numbers must be obtained from your Target Distributing Sales person before returning product to Target. Your invoice information must be provided by you when requesting an “RA” number. All “RA” numbers are valid for 30 days only. When authorization for return is issued by Target Distributing, you, as the account, certify that the merchandise being returned is the same current product, with the same serial number as shipped, complete and in the same new condition as when received from Target Distributing. On the aforementioned returned products, and for which Target Distributing does not receive credit from it’s vendors due to “out-of-warranty”, initial failure, abuse or incomplete, you agree to accept those products back from Target Distributing and remit immediate payment to Target Distributing. In some cases, the manufacturer’s warranty guidelines may supersede any Target Distributing Policies. Target Distributing does not handle repairs. Returns will be credited at the price paid on the invoice or the current selling price, whichever is lower, less any re-stocking charge.

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What is the limitation of liability?

Target Distributing (Seller) passes along to its customers solely those warranties extended by its vendors. Seller does not itself warrant any product which it sells. There are no warranties, express or implied, of merchantability, or fitness for a particular purpose or otherwise, which extend beyond the description on the face hereof. In no case shall seller be liable to anyone for any consequential or incidental damages for breach of this or any other warranty, express or implied, or upon any other basis of liability whatsoever, even if the loss or damage is caused by its own negligence or fault. Seller does not represent that the products it sells may not be compromised or circumvented; that the products will prevent any personal injury or property loss by burglary, robbery, fire or otherwise; or that the products will in all cases provide adequate warning or protection.
Customer understands that properly installed and maintained security devices may only reduce the risk of a burglary, robbery or fire without warning, but it is not insurance or a guarantee that such will not occur or that there will be no personal injury or property loss as a result. Consequently, seller shall have no liability for any personal injury, property damage or other loss based on a claim the product failed to give warning. However, if it is held liable, whether directly or indirectly, for any loss or damage with respect to the products it sells, regardless of cause or origin, its maximum liability shall not in any case exceed the purchase price of the product, which shall be the complete and exclusive remedy against Seller.
By placing an order, customer accepts all terms, conditions and policies herein. All customers agree that the Terms and Conditions updates herein become a part of the customer’s previously signed agreement.

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