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Tech Support Engineer

Target is currently looking for a qualified candidate to join our team and fill an open position in Technical Support. As a Value Added Distributor we offer Tier 1 pre and post-sales support on many of the products that we sell. Qualified candidates should possess many of the following skills to be considered.

  • Minimum of 5 years field experience servicing and installing major brands of TDM/VoIP systems and applications including Zultys, 3CX, Allworx, NEC, etc.
  • Experience in troubleshooting switches/routers and network infrastructure issues. Data networking/MIS experience is preferred but not required
  • Extensive knowledge of voicemail applications, call routing, ACD, and key system programing
  • Demonstrable skill set in troubleshooting POTS/PRI/SIP trunking
  • An intimate knowledge of wiring requirements for telecom peripherals, paging, doorboxes, access control etc.
  • Ability to read Wireshark Captures and analyze for prompt trouble resolution
  • Strong verbal skills
  • Ability to work in a fast-paced environment to assist our dealer channel in trouble resolution using our extensive product offering and industry expertise
  • Ability to work on multiple issues concurrently

Does this sound like you or someone you know?

Call Randy Craig today at 800-873-5528 x1110 to hear more about this exciting opportunity to join a great, customer focused team!