Internal Systems and Support Specialist

Job Purpose

• To provide a high quality, professional and responsive support service to approximately 50 employees both in-house and remote
• To maintain all internal IS and backend systems
• Responsible for managing projects both internal and external
• Support employees by providing appropriate training and instruction when necessary
• Manage relationships with external vendors

Tasks and Responsibilities

• Manage communication systems throughout the business including IP phone, network hardware and PCs
• Provide technical support and maintenance on all in-house systems for employees running XP, Vista, Windows 7, Office and other desktop applications
• Manage backend systemsthat includes a WIndows Server, Exchange Server and network drives
• Inventory control for all IS inventory
• Work with internal and external teams in maintaining and acting as primary liaison for inventory/accounting software (FACTS)
• Establish and maintain relationships with suppliers for network and phone services
• Provide external customers with technical support on several IP phone/video platforms
• Implementation, research, development and support of corporate BYOD initiatives

Technical Skills Required

• Detailed knowledge of Microsoft Exchange Server
• Detailed knowledge of Microsoft Office and Windows
• Detailed knowledge of Network and TCPIP
• Detailed knowledge of Firewalls
• Understanding of Inventory/Accounting program (FACTS)

Attributes

• A passion for IT
• Excellent customer service skills and the ability to work tight deadlines and under pressure
• Excellent communication skills
• Enthusiastic about new technologies and willing to learn

Call Randy Craig today at 800-873-5528 x1110 to hear more about this exciting opportunity to join a great, customer focused team!