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Internal Systems and Support Specialist

Job Purpose

  • To provide a high quality, professional and responsive support service to approximately 50 employees both in-house and remote
  • To maintain all internal IS and backend systems
  • Responsible for managing projects both internal and external
  • Support employees by providing appropriate training and instruction when necessary
  • Manage relationships with external vendors

Tasks and Responsibilities

  • Manage communication systems throughout the business including IP phone, network hardware and PCs
  • Provide technical support and maintenance on all in-house systems for employees running XP, Vista, Windows 7, Office and other desktop applications
  • Manage backend systemsthat includes a WIndows Server, Exchange Server and network drives
  • Inventory control for all IS inventory
  • Work with internal and external teams in maintaining and acting as primary liaison for inventory/accounting software (FACTS)
  • Establish and maintain relationships with suppliers for network and phone services
  • Provide external customers with technical support on several IP phone/video platforms
  • Implementation, research, development and support of corporate BYOD initiatives

Technical Skills Required

  • Detailed knowledge of Microsoft Exchange Server
  • Detailed knowledge of Microsoft Office and Windows
  • Detailed knowledge of Network and TCPIP
  • Detailed knowledge of Firewalls
  • Understanding of Inventory/Accounting program (FACTS)


  • A passion for IT
  • Excellent customer service skills and the ability to work tight deadlines and under pressure
  • Excellent communication skills
  • Enthusiastic about new technologies and willing to learn

Call Randy Craig today at 800-873-5528 x1110 to hear more about this exciting opportunity to join a great, customer focused team!