WHAT HAPPENS IF MY CUSTOMER HAS A PROBLEM?
Your customer, with the policy number and serial number of the unit in question, simply calls 1st Call's toll-free number to speak to one of our techs. If, after talking to your customer, our tech determines that there is an equipment problem, he'll dispatch a new or remanufactured unit. He'll also help your customer properly disconnect the problem unit and reconnect the replacement unit.

CAN I OFFER 1st CALL TO MY CUSTOMERS WHO ALREADY HAVE EQUIPMENT IN-PLACE?
Yes, Call us for details.

SHOULD I OFFER 1st CALL AS A SEPARATE ITEM OR BUNDLE IT?
You can offer 1st Call either way, although we recommend that you bundle 1st Call with the equipment you are selling. Your customer would rather have a Polycom ViewStation (or SoundStation) that comes with a 5-Year Next Business Day Advance Replacement Guarantee than have to purchase that guarantee as an "extra cost" item.

WHAT PRODUCTS ARE COVERED UNDER 1st CALL'S GUARANTEE?
Currently, Polycom Audio and Video Conferencing Products. We will be expanding this exciting program to other lines in the near future.

WHEN DOES THE 1st CALL GUARANTEE BECOME EFFECTIVE?
From the date of installation.

IS THERE A LIMIT TO THE NUMBER OF TIMES MY CUSTOMER CAN USE 1st CALL?
No. Your customer can utilize 1st Call as many times as necessary during the guarantee term.

HOW DO I GET STARTED WITH 1st CALL?
Jst call Target at 1-800-873-5528 and we'll do the rest.